Day-to-day IT management entrusted to us, with predictable costs and a service level agreed in writing.

Everyday IT management — workstations, email, networks, backups, user requests — absorbs time and attention without producing any competitive advantage. It is the natural candidate for outsourcing, provided it is done with clear rules.

We take care of those activities on your behalf, with a defined scope and an agreed service level: which systems are covered, how quickly we respond, how requests are classified by urgency, who is informed when something breaks. A service agreement exists precisely to prevent “IT support” from meaning different things to us and to you.

On the financial side the advantage is predictability: a cost known in advance instead of an unpredictable sum of call-out interventions, and no fixed cost for skills that are needed only a few times a year.

We remain a consulting firm, however, not a supplier of labour alone: while we run the routine we see where the infrastructure is struggling, and we tell you before it becomes an outage.